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Real estate & property.

Publish property listings and help your team manage details and enquiries.
Residential building under construction with scaffolding, a crane, an excavator and site workers
Residential building under construction with scaffolding, a crane, an excavator and site workers
HEAVENKEYS / INDUSTRY

Digital work built around your industry.

Websites, applications and connected workflows shaped around your customers, your team and the information you maintain.

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Your context matters
We can organize property information, build listing interfaces and connect enquiries to your team. The available data sources and the way listings are maintained shape the project.
Connected capabilities

What we can build for real estate & property.

Property management platform
Property records, tenant messages and contractor updates are scattered across spreadsheets and inboxes.

What we can build: We can build a shared workspace for buildings, units, tenancies, documents and tasks. Managers can see open repairs, upcoming work and outstanding administrative actions by property. Role-based views give owners, managers, tenants and contractors access to the information needed for their work.

Tenant repair requests with photo and video evidence
A short message about a broken fixture often lacks the location, evidence or history needed to arrange a repair.

What we can build: Tenants can submit a problem from a mobile app or portal, choose the affected unit and area, describe the issue and attach photos or videos. Each submission receives a reference and enters a staff review queue. Uploads need file limits, access controls and a retention policy. Urgent situations need visible emergency contact instructions rather than relying on an unattended app.

Repair stages tenants can follow
Tenants repeatedly ask for updates while managers chase contractors for progress.

What we can build: A repair timeline can show received, reviewed, assigned, visit scheduled, work in progress, awaiting parts, completed and awaiting confirmation. Staff can record appointment windows, progress notes and permitted contractor evidence. Tenants see the appropriate updates and can report that a problem persists. Completion is confirmed through the agreed workflow rather than assumed from a notification.

Rent and payment tracking
Managers cannot easily reconcile what is due, what has been received and which transactions need review.

What we can build: We can connect the selected accounting or payment system to a tenant ledger showing due dates, recorded payments, receipts and reconciliation exceptions. Provider-confirmed transactions are kept distinct from pending payments and manually recorded adjustments. Tenant views show their own account only. Reminders follow approved rules; disputes and financial decisions remain with authorised staff.

AI assistant for tenants and managers
Routine questions and unstructured maintenance messages take time away from organising actual work.

What we can build: An AI assistant can answer from approved building guidance, help a tenant draft a repair report and summarise open tickets for a manager. It can suggest categories or missing details, with a human reviewing priority and assignment. The assistant must respect unit-level access, show when it cannot answer and hand off to staff. It should not make tenancy, eviction, eligibility or other consequential decisions.

Contractor coordination and owner reporting
Work orders, quotes and completion evidence arrive through different channels and owners lack a clear overview.

What we can build: A contractor workspace can receive assigned jobs, agreed access instructions and appointment requests. Managers can review quotes, authorise work and record completion evidence. Owners can see approved summaries of repairs and expenditure. A proposed dashboard can highlight ageing tickets, unresolved visits and reconciliation issues without promising a particular saving or outcome.

Move-in and move-out inspections
Inspection evidence and follow-up tasks become disconnected from the tenancy.

What we can build: We can build unit-linked inspection checklists with dated photos, permitted video, staff review and a repair follow-up queue. Evidence and disputed observations remain distinguishable.

Lease and document reminders
Managers miss document renewals or cannot find the approved version.

What we can build: A controlled document workspace can track agreed dates, versions and staff reminders. The system supports administration; authorised staff approve contractual changes.

Building notices and resident communications
Residents miss maintenance notices and managers cannot track delivery.

What we can build: A resident portal can publish building-specific announcements and send chosen-channel notifications. Delivery status is separate from acknowledgement, with private messages restricted to the relevant tenancy.

Preventive maintenance scheduling
Repeated faults are handled reactively without a record of routine checks.

What we can build: An asset register can schedule inspections and maintenance tasks, retain service history and flag overdue work for staff review. Managers control priorities and contractor authorisation.

PAIN POINTS AND POSSIBLE SOLUTIONS

Platforms that support the everyday work.

These are systems we can scope and build around your operations. Features, integrations and responsibilities are agreed for your project; they are not claims that every capability is already available in a finished product.

Real estate & property — Property management platform interface concept

Property management platform

The problem: Property records, tenant messages and contractor updates are scattered across spreadsheets and inboxes.

What we can build

We can build a shared workspace for buildings, units, tenancies, documents and tasks. Managers can see open repairs, upcoming work and outstanding administrative actions by property. Role-based views give owners, managers, tenants and contractors access to the information needed for their work.

Real estate & property — Tenant repair requests with photo and video evidence interface concept

Tenant repair requests with photo and video evidence

The problem: A short message about a broken fixture often lacks the location, evidence or history needed to arrange a repair.

What we can build

Tenants can submit a problem from a mobile app or portal, choose the affected unit and area, describe the issue and attach photos or videos. Each submission receives a reference and enters a staff review queue. Uploads need file limits, access controls and a retention policy. Urgent situations need visible emergency contact instructions rather than relying on an unattended app.

Real estate & property — Repair stages tenants can follow interface concept

Repair stages tenants can follow

The problem: Tenants repeatedly ask for updates while managers chase contractors for progress.

What we can build

A repair timeline can show received, reviewed, assigned, visit scheduled, work in progress, awaiting parts, completed and awaiting confirmation. Staff can record appointment windows, progress notes and permitted contractor evidence. Tenants see the appropriate updates and can report that a problem persists. Completion is confirmed through the agreed workflow rather than assumed from a notification.

Real estate & property — Rent and payment tracking interface concept

Rent and payment tracking

The problem: Managers cannot easily reconcile what is due, what has been received and which transactions need review.

What we can build

We can connect the selected accounting or payment system to a tenant ledger showing due dates, recorded payments, receipts and reconciliation exceptions. Provider-confirmed transactions are kept distinct from pending payments and manually recorded adjustments. Tenant views show their own account only. Reminders follow approved rules; disputes and financial decisions remain with authorised staff.

Real estate & property — AI assistant for tenants and managers interface concept

AI assistant for tenants and managers

The problem: Routine questions and unstructured maintenance messages take time away from organising actual work.

What we can build

An AI assistant can answer from approved building guidance, help a tenant draft a repair report and summarise open tickets for a manager. It can suggest categories or missing details, with a human reviewing priority and assignment. The assistant must respect unit-level access, show when it cannot answer and hand off to staff. It should not make tenancy, eviction, eligibility or other consequential decisions.

Real estate & property — Contractor coordination and owner reporting interface concept

Contractor coordination and owner reporting

The problem: Work orders, quotes and completion evidence arrive through different channels and owners lack a clear overview.

What we can build

A contractor workspace can receive assigned jobs, agreed access instructions and appointment requests. Managers can review quotes, authorise work and record completion evidence. Owners can see approved summaries of repairs and expenditure. A proposed dashboard can highlight ageing tickets, unresolved visits and reconciliation issues without promising a particular saving or outcome.

Real estate & property — Move-in and move-out inspections interface concept

Move-in and move-out inspections

The problem: Inspection evidence and follow-up tasks become disconnected from the tenancy.

What we can build

We can build unit-linked inspection checklists with dated photos, permitted video, staff review and a repair follow-up queue. Evidence and disputed observations remain distinguishable.

Real estate & property — Lease and document reminders interface concept

Lease and document reminders

The problem: Managers miss document renewals or cannot find the approved version.

What we can build

A controlled document workspace can track agreed dates, versions and staff reminders. The system supports administration; authorised staff approve contractual changes.

Real estate & property — Building notices and resident communications interface concept

Building notices and resident communications

The problem: Residents miss maintenance notices and managers cannot track delivery.

What we can build

A resident portal can publish building-specific announcements and send chosen-channel notifications. Delivery status is separate from acknowledgement, with private messages restricted to the relevant tenancy.

Real estate & property — Preventive maintenance scheduling interface concept

Preventive maintenance scheduling

The problem: Repeated faults are handled reactively without a record of routine checks.

What we can build

An asset register can schedule inspections and maintenance tasks, retain service history and flag overdue work for staff review. Managers control priorities and contractor authorisation.

Residential building under construction with scaffolding, a crane, an excavator and site workers

Publish property listings and help your team manage details and enquiries.

Real estate & property — Property information interface concept

Property information

Present property details, images, location information and approved documents.

Property pages need a reliable source for availability, address information, specifications and approved photographs. We agree which details are public and how withdrawn properties are handled. Construction imagery can illustrate the sector, but should not be presented as a particular listed development.

Real estate & property — Listing interfaces interface concept

Listing interfaces

Help visitors browse and filter current listings using the data available.

A listing interface is shaped by the data your team is authorised to use. We review update frequency, filters, missing fields and stale records. Map and search behaviour should remain useful when a listing has incomplete information, rather than inventing a value.

Real estate & property — Enquiry management interface concept

Enquiry management

Capture the property and contact details your team needs to respond.

Property enquiries should retain the listing reference so staff understand what the visitor asked about. We can plan assignment, acknowledgement and follow-up status. A viewing request is separate from a confirmed appointment, and the interface should describe those states accurately.

Planning and delivery

A clear route from requirements to release.

Understand
We discuss your users, requirements and constraints, then agree on the scope.
Design
We map the main tasks and use prototypes to review the screens and flow.
Develop
We build in stages, share working versions and test the agreed features.

GOOD QUESTIONS

Planning your real estate & property project.

Do we need to replace all our existing tools?

No. We review what you already use and look at whether integration, a focused improvement, or a new build is the best fit.

Can the project be delivered in stages?

Yes. We can organize the work around a first useful release and a prioritized list of later improvements.

How do you learn about our requirements?

We discuss your audience, everyday workflow, content, integrations, and constraints before proposing a solution.

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